Execucall was created for one sole purpose to stomp out high hidden conference call charges, by providing visible per second billing there is complete transparency per user on every call you do. While still providing the highest level of quality, and having a global average uptime of over 99.89% year in year out since we started in 2012.
The Company’s legacy is grounded in its reputation for exceptional customer service, effective management of business operations and consistent product innovation. ExecuCall's global presence combined with its local market expertise provides exemplary service tailored to meet the unique needs of customers throughout the world.
ExecuCall does not believe in offering clients an 'off the shelf' service. Instead, ExecuCall makes the effort to understand your business needs. The company was built on strong, lasting relationships with clients and a true understanding of the challenges these companies are facing. Although ExecuCall's technology is market-leading, the speciality and uniqueness lie within the service and support that we always strive to provide to our clients around the world.
The key difference between ExecuCall and our competitors are “bridging fees and hidden call charges”. These are what our competitors charge you for joining a conference via your telecom provider or add on to your conference call invoice.
The Customer Services team can resolve most issues reported by customers without consulting technical support personnel. However, if an issue needs to be escalated a ticket will be raised and one of the team will be back to you as soon as possible.
Execucall prides itself on ensuring the highest level of quality is delivered to all their customers. Execucall always builds an additional 55% capacity over and above what we believe we will need to allow us to continue to provide clients with unrivalled service. In light of the Coronavirus (Covid-19) global pandemic, or any further pandemics, or global incidents that may occur in the future. Execucall has quadrupled it's global per minute call arrival rate, to ensure that our clients will always be able to communicate no matter what when using our service.
Execucall’s core bridge technology uses dedicated media servers and is IP-based (SIP/RTP). Hosting calls are split into 2 separate stages allowing bridges to be removed from the active cluster for maintenance, or new bridges to be added without any downtime. Execucall owns and manages it’s own telephone network, this mean you always get the highest definition in sound possible, and there is no third party we need to deal with to ensure our clients get the best service on market.
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