Execucall was created for one sole purpose to stomp out high hidden conference call charges, by providing visible per second billing there is complete transparency per user on every call you do. While still providing the highest level of quality and having a global average up time of 99.9999987%.
The Company’s legacy is grounded in its reputation for exceptional customer service, effective management of business operations and consistent product innovation. ExecuCall's global presence combined with its local market expertise provides exemplary service tailored to meet the unique needs of customers throughout the world.
ExecuCall do not believe in offering clients an 'Off the shelf' service. Instead ExecuCall make the effort to truly understand your business needs. The company was built on strong, lasting relationships with clients and true understanding of the challenges these companies are facing. Although ExecuCall's technology is market leading, the speciality and uniqueness really lies within the service and support.
The key difference between ExecuCall and our competitors are “bridging fees and hidden call charges”. These are what our competitors charge you for joining a conference via your telecom provider or add on to your conference call invoice.
Execucall prides itself on ensuring the highest level of quality is delivered to all their customers. Execucall always builds an additional 30% capacity over and above what we believe we will need to allow us to continue to provide clients an unrivalled service.
The Customer Services team is able to resolve most issues reported by customers without consulting technical support personnel. However, if an issue needs to be escalated a ticket will be raised and one of the team will be back to you as soon as possible.
Execucall’s core bridge technology uses dedicated media servers and is IP-based (SIP/RTP). Hosting calls is split into 2 separate stages allowing bridges to be removed from the active cluster for maintenance, or new bridges to be added without any down time.